To ensure the shopping experience of global users, Dragonheart provides flexible and reliable global delivery services, covering mainstream markets and customized logistics solutions to ensure that your orders arrive efficiently and safely.

【Global Coverage】

✅Ships to 200+ countries/regions
✅Direct from China warehouses, with local hubs in: USA (West/East), Germany

【Shipping Costs】

🔹Standard Rate: Automatically calculated by destination & parcel size (displayed at checkout)

🔹Free Shipping Threshold:

· North America/Europe: Orders over $50

· Asia-Pacific: Orders over $30

🔹Remote area surcharge: $15

🔹Specific island surcharge: $15-30 (confirm with customer service before purchase)

【Delivery Time】

🗓️From China Warehouses (after payment):

· North America/Europe: 7-18 business days (air)

· Asia-Pacific: 5-12 business days

· South America/Africa/Middle East: 15-30 business days (sea+air combo)

⚠️ Note: Customs delays may add 3-10 business days

【Order Tracking】

📦Tracking number sent within 48 hrs after shipment
📱Check status via:

· Real-time updates on “My Orders” page

· Carrier websites (DHL/UPS/FedEx)

· Live chat for manual assistance

【Duties & Taxes】


🌐DDP (Delivered Duty Paid):

· EU/UK/Australia: VAT included in product price

· USA/Canada: No duty for orders under $800

🌐Other Regions: Recipient may pay duties (check local regulations)

【After-Sales Support】

🔧 Damage/Missing Items:

· Report within 48 hrs of delivery with photos for free replacement

· Late reports get 50% shipping credit

♻️Returns: 90-day free returns for unopened items (we cover return shipping)

【Contact Logistics Team】

✉️   Email: chao60023@gmail.com
⏱️ Languages: EN/CN, Monday – Friday: 6:00 – 24:00， Saturday – Sunday: 8:00 – 24:00(GMT+8)

Frequently Asked Questions

Dragonheart free shipping is available for eligible items, so check the shipping options as you shop. On the product detail page, you’ll see shipping options in the fulfillment section before you add the item to your cart.

There are two ways to qualify for free shipping:

  • If you are located in Asia, your order total is $30 or more (before taxes and fees), weighs 150 pounds or less, and meets standard weight and cube requirements.
  • Become a Dragonheart member.

Free standard shipping does not apply to:

  • Orders where eligible items are canceled, resulting in an order total of less than $30
  • Orders containing hazardous materials, require a $15 handling fee and an adult signature upon delivery
  • Items sold by third-party sellers, where arrival times vary by manufacturer and product type
  • Certain countries/islands are not eligible for free shipping and some areas cannot be delivered

Most orders will arrive at your delivery address within 5-7 business days of processing. For large and bulky items, please allow 7-15 business days for delivery. Some items may also be shipped directly from suppliers, in which case processing may take more time.

While our herbal alchemists honor the natural rhythm of crafting (most pieces require 3-5 days for Qi infusion), select ready-to-ship items qualify for expedited delivery:

  • Porcelain Aroma Spheres | Silk Sachets
  • Add $14.99 to awaken your order’s energy flow within 2 business days.

Note: Hand-blended incense & custom jewelry retain their sacred crafting timeline.

Dragonheart free shipping is available for eligible items, so check the shipping options as you shop. On the product detail page, you’ll see shipping options in the fulfillment section before you add the item to your cart.

There are two ways to qualify for free shipping:

  • If you are located in Asia, your order total is $30 or more (before taxes and fees), weighs 150 pounds or less, and meets standard weight and cube requirements.
  • Become a Dragonheart member.

Free standard shipping does not apply to:

  • Orders where eligible items are canceled, resulting in an order total of less than $30
  • Orders containing hazardous materials, require a $15 handling fee and an adult signature upon delivery
  • Items sold by third-party sellers, where arrival times vary by manufacturer and product type
  • Certain countries/islands are not eligible for free shipping and some areas cannot be delivered

Most orders will arrive at your delivery address within 5-7 business days of processing. For large and bulky items, please allow 7-15 business days for delivery. Some items may also be shipped directly from suppliers, in which case processing may take more time.

For items that require delayed delivery, Dragonheart provides a 90-day window to ensure your delivery location is ready and available to receive the shipment.