Frequently Asked Questions.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are secured with SSL encryption.
Q: Are there any hidden fees at checkout?
A: No. Prices include applicable U.S. state taxes (automatically calculated). No additional charges.
Order Modifications & Cancellations
Q: Can I change my shipping address or items after ordering?
A: Orders are processed immediately. Contact customer support within 24 hours for modifications (if not yet shipped).
Q: How do I cancel an order?
A: Under the FTC Mail Order Rule:
- Before shipment: Cancel via your account or contact us for a full refund.
- After shipment: Follow our return process (see Return Policy).
Q: What are the delivery times?
A: U.S. orders: 3-7 business days (USPS Priority Mail/FedEx). International: 7-15 business days (customs delays possible).
Q: Can I track my package?
A: Yes. You’ll receive a tracking number via email once shipped.
Q: Are duties/taxes included?
A: U.S. orders: No duties. International orders: Import taxes may apply (paid by recipient under local laws).
Q: What is your return policy?
A: Under U.S. “No Questions Asked” Return Laws:
Unused items can be returned within 30 days of delivery for a full refund (excluding shipping).Provide order number and original packaging.
Q: What if I receive a damaged/wrong item?
A: Contact us with photos. We’ll reship or refund immediately (per Consumer Protection Act).
Q: Is my personal information safe?
A: Yes. We comply with CCPA and COPPA. Your data is never shared.
Q: What if my package is lost or stolen?
A: Per FTC guidelines:
- If tracking shows “delivered” but you haven’t received it, contact your local carrier or neighbors first.
- Confirmed lost packages will be reshipped or refunded (requires carrier investigation report).
Gifts and Customization Services
Q: Do you offer gift wrapping and message cards?
A: Yes! Contact customer service at checkout to add a free personalized note or upgrade to eco-friendly gift wrapping (+$4.99). Recipients never see pricing details.